Returns & Exchanges

At Brixtone, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

UK Returns Policy

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all tags attached.

How to Start a Return

• Email us at support@brixtone.co.uk with your order number.
• We will provide you with a return address and instructions.
• Please note that customers are responsible for return shipping costs unless the item is faulty.

Exchanges

If you need to exchange an item for a different size or colour, please contact us first to check stock availability. We will reserve your new item whilst we await the return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.